Sending
Why can't I send?
Sending needs a confirmed email and an active subscription. Check Billing in your workspace. Each document also needs at least one signer, and every signer needs a signature field.
Which PDFs are accepted?
Unencrypted PDFs up to 20 MB and 100 pages, without JavaScript, attachments, or interactive media. If yours is rejected, use "Print to PDF" or export it again, then upload the new file.
How do I place fields with the keyboard?
Choose a signer and field type, then select "Add field" to place it in the middle of the page. Tab to a field and use the arrow keys to move it (Shift moves it further). Alt plus the arrow keys resizes it, and Delete removes it.
How do I change a document I already sent?
Open it and choose "Void and revise". This cancels the current request, notifies signers, and creates a linked draft you can edit and send again.
Signing
I didn't get the email, or my link expired
Ask the sender to send a reminder, or request a fresh link from the signer help page. We'll email it to the address the request was sent to.
Can I sign on my phone?
Yes. The signing page works on phones, tablets, and computers. You can type your name or draw your signature with a finger.
I don't want to sign
Select "Decline" on the signing page and, if you like, give a reason. The sender is notified.
Completed documents
Where is my signed copy?
Everyone gets an email with a private link once the last person signs. Senders can also download it from the document page.
How do I confirm my copy is the original?
The audit certificate lists the SHA-256 fingerprint of the completed PDF. If the fingerprint of your file matches, it's the identical file.